Trails is a platform that simplifies creating step-by-step guides by recording processes automatically, eliminating the need for manual screenshots and notes. Users can walk through a process, and Trails generates a visual guide that can be edited with tips, annotations, and blurred sections for privacy. Guides can be shared via link, embedded in knowledge bases, or exported as PDFs. The service offers unlimited public guides and users on its free plan, making it accessible for teams. Trails supports use cases in operations, customer support, and training by standardizing workflows and providing easily updated self-service documentation.