Talki is an AI-native helpdesk platform that automatically resolves routine customer support tickets using a knowledge base built from your website and docs. It supports web chat, email, and Telegram in a single shared inbox, allowing teams to manage all conversations without switching apps. Talki's AutoPilot AI agent reads ticket context, replies from the knowledge base, and closes or escalates as needed — 24/7. Additional features include built-in DeepL translation, customer data pulled into each ticket via Backend Connect, one-line slash command macros, and real-time performance metrics.