SnapCall is a customer engagement tool designed to enhance support teams' efficiency by integrating video clips and live video calls into existing workflows. It allows customers to quickly share visual context of their issues through photo or video, enabling support teams to understand and resolve problems with greater clarity and speed, thanks to AI-powered video analysis. This tool is particularly useful for businesses looking to improve customer satisfaction and streamline support processes, as it provides a more intuitive and interactive way to address customer inquiries and issues in real-time, potentially increasing CSAT scores and saving time on support interactions.