Pluno is an AI-powered support agent that learns from your historical tickets, help center, and connected tools to automatically resolve complex B2B technical tickets inside Zendesk — surfacing diagnostic steps, on-brand reply suggestions, and cross-checked evidence from Slack, Jira, logs and APIs, auto-resolving high-confidence cases and escalating low-confidence ones with full context for faster engineering handoffs; it continuously improves from resolved tickets, runs LLMs hosted on Microsoft Azure with SOC‑2 and GDPR controls, and offers free simulations so teams can validate reduced handle time and higher autonomous resolution rates before committing.