Instant Reply is an AI-powered omnichannel inbox for Instagram, WhatsApp Business, and Messenger that reads and classifies incoming messages, drafts contextual replies using your FAQs and policies, books appointments, runs timed follow-ups, and automatically syncs every contact to your CRM. Its AI trains on your business data to match your brand voice while keeping drafts in human review for oversight, so teams respond in seconds, recover ghosted leads, and convert more DMs into revenue.