HoverBot is an AI-powered chatbot management platform that deploys product-aware, domain-tuned chatbots for marketplaces and e-commerce to answer product questions, make personalized recommendations and upsells, capture purchase intent and leads, qualify prospects, automate support, and hand off complex or sensitive cases to humans. Its AI features include knowledge-base and API/document integration, multilingual LLM understanding, automatic PII masking, human-in-the-loop guardrails, real-time analytics and automated improvement workflows—making it ideal for teams that want to cut support costs, boost conversions, and scale conversational commerce while keeping privacy and control.