Hiver

Hiver is an AI-powered customer service platform designed to unify all service channels like email, live chat, and WhatsApp into a single, efficient helpdesk. It utilizes AI at every stage of the support process, featuring an AI Copilot that drafts replies and suggests answers, and AI Agents that fully automate repetitive tasks such as answering FAQs, routing tickets, and sending follow-ups. Teams would use Hiver to enhance their efficiency, improve response times, and allow human agents to focus on more complex customer issues by letting AI manage the busywork and provide valuable insights.