Tekst.ai is a tool that helps to automate customer service by using a custom AI to solve common cases. It can tag, prioritize, and route incoming tickets, allowing businesses to deliver a better customer experience with fewer resources. It integrates with Salesforce, HubSpot, Zendesk, Outlook, and Zapier, and offers custom integration for other CRMs. In addition, it can detect files and help prioritize tickets, allowing businesses to scale and streamline their support.