QueryPal
Description:
QueryPal is an AI-powered tool designed to automate customer support ticket responses, helping businesses reduce first response times by 40%, boost customer satisfaction (CSAT), and decrease costs. It integrates seamlessly with existing support tools and systems, analyzing past tickets and documentation to build a knowledge model that automatically drafts responses for incoming tickets. This enables companies to handle increased ticket volumes without adding staff, while also improving key metrics like average response time (ART) and ticket backlog reduction. QueryPal also provides an ROI calculator to estimate cost savings and efficiency improvements from AI automation.
A tool to automate customer support ticket responses.
Note: This is a Google Colab, meaning that it's not actually a software as a service. Instead it's a series of pre-created codes that you can run without needing to understand how to code.
Note: This is a GitHub repository, meaning that it is code that someone created and made publicly available for anyone to use. These tools could require some knowledge of coding.
Pricing Model:
Paid
Price Unknown / Product Not Launched Yet
This tool offers a free trial!
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Matt's Pick - This tool was selected as one of Matt's Picks!
Note: Matt's picks are tools that Matt Wolfe has personally reviewed in depth and found it to be either best in class or groundbreaking. This does not mean that there aren't better tools available or that the alternatives are worse. It means that either Matt hasn't reviewed the other tools yet or that this was his favorite among similar tools.
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QueryPal
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A tool to automate customer support ticket responses.
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